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Terms and Conditions

 

Studio Pia’s (“we”, “us”, “our”, “the studio”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with Studio Pia. We recommend you print a copy of our terms for future reference. If you are using a guardian’s credit or debit card to make a purchase you must let your guardian know about our Terms & Conditions and Privacy Policy before subscribing and/or signing up to our site. Due to the nature of our products, we reserve the right to decline orders from under 18 year olds.

 

Who we are

 

The supplier is: Studio Pia LTD trading under Studio Pia
Studio Pia LTD is registered in England at Companies House No. 12189026

 

Registered Address:

Cottage 1A, Tottenham Green Enterprise Centre

Town Hall Approach Road, London N15 4RX, United Kingdom

Our registered VAT number is: 306 7247 10

 

Newsletter subscription

 

To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. However, to be able to use some of the services and features or to be notified of any promotional offers, discounts and/or special events, you may need to create an account or subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify sales@studiopia.co.uk immediately of any breaches in security or unauthorised use of your account. 

 

Placing an order

 

Acceptance of your offer

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Studio Pia will be completed when we email you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in London, in the English language and is therefore governed by English law.

We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

 

Eligibility to purchase

In order to make purchases through the website, you are requested to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Studio Pia and whose applications are acceptable to Studio Pia. Studio Pia reserves the right to refuse to ship multiple items to any one customer or postal address.

By making an offer to purchase Studio Pia merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.

If you are shopping for the first time on www.studiopia.co.uk your billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase.

 

Pricing policy

 

The prices are indicated in GBP. The prices of the goods will be as quoted on the website when you confirm your order (when you ‘checkout’) subject to inadvertent technical errors that we will not be liable for.

If you later amend your order, the prices charged will be those applicable to the items at the time that the amended order is confirmed.  Please note that as promotions are offered for limited periods of time, subsequent amendments to your order may mean that certain promotions are no longer offered.

Prices of goods do not include any delivery charges.

Studio Pia is not VAT registered and so does not charge VAT. Prices are not inclusive of VAT and it is not deducted for non-EU purchases, however, prices have been set to be in line with our VAT registered stockists.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Studio Pia is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

 

Sale price adjustment policy

Only on request by the client will Studio Pia offer a Sale Price Adjustment on items purchased up to 3 days prior to the commencement date of a sale. Please note that the exact style and size of an item must be available for purchase at the time your request is made before an adjustment in the sale price can be approved. All approved sale price adjustments will be created in the form of a store credit, which will be valid for 6 months and can be redeemed by contacting us directly by email sales@studiopia.co.uk

Studio Pia will not offer a price adjustment on items originally purchased in a sale or any other promotion that are temporarily reduced in price. Once an item has been purchased at a discounted price or sale, no price adjustment will be offered should a further sale or price reduction follow.

 

Payment

 

By Card or PayPal

We accept payment in GBP only.

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via Paypal. Debit and credit card payments are processed via WorldPay, a secure payment gateway provider. For more information on WorldPay, please refer to http://www.worldpay.com/global. PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Studio Pia, we will not be liable for any delay or non-delivery.

Studio Pia’s website and online shop are hosted by www.wix.com. 

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

Promotion codes & credit notes

Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Credit notes are non-cash transferable and must also be used within the allocated period either by emailing sales@studiopia.co.uk and specifying the product(s) you wish to redeem your credit on.

 

Gift Cards
Studio Pia Gift Cards are sold subject to the following terms and conditions:

Gift Cards are valid for 12 months from date of purchase.

  1. Gift Cards can be redeemed against all products available on the online shop, via private order, by emailing sales@studiopia.co.uk with the unique verification code and chosen items.

  2. Gift Cards are non transferable and may not be returned or redeemed for cash.

  3. In order to redeem the Gift Card, the total value of your order must exceed the Gift Card value.

  4. If the order is less than the value of the Gift Card you will be re-issued with a new credit amount which may be used against future orders, within the valid period. This credit note will be issued in the name of the person who placed the initial order against the gift card.

  5. If the order exceeds the value of the Gift Card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit will be billed via invoice and must be paid by bank transfer, credit or debit card, or PayPal.

  6. If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders within the valid period.

  7. Gift Cards will be emailed to the email address provided once the full order has been processed and payment has been taken.

  8. Studio Pia is not liable for delivery of a Gift Card to an incorrect or non-existent address. This is the sole responsibility of the buyer.

  9. Studio Pia is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

  10. Studio Pia reserves the right to cancel a Gift Card if we deem such action necessary.

  11. Sales tax and shipping is applicable on any products purchased with a Gift Card.

 

Delivery

 

Studio Pia aims to dispatch your order within 3 days of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. Items that are handmade to order in our London studio require up to 4 weeks to produce. Please check the delivery information tab on each product for details. Orders including both 'in stock' and 'made to order' or 'pre-order' items will be held until all items are ready for dispatch. If you require your 'in stock' items earlier, please contact us on sales@studiopia.co.uk for more information. You may be liable to pay additional shipping charges for orders split over multiple deliveries.

As soon as the shipping for your order has been booked you will receive a dispatch confirmation with the tracking number (Air Waybill) from us, together with details on how to track your order, via email. Please note that these services might not be available during the festive and pre-festive days. Also note that any estimated delivery times are to be used as a guide only, and Studio Pia is not responsible for any delays caused by destination customs clearance processes.

Studio Pia insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

Packaging

We offer two packaging options; 'Basic' and 'Luxe'.

Basic packaging: Your garments are wrapped in recycled tissue paper and shipped in an unbranded cardboard box, and/or your accessories are wrapped in recycled tissue paper within a branded cardboard box, and shipped in a plastic mailbag. These options are both fully recyclable.

Luxe packaging: Your garments are protected inside a branded cotton dust bag, within a FSC recycled card luxury gift box. This is shipped in a cardboard box which is fully recyclable. Only large gift box sizes available, suitable for 1 or more garments.

 

Shipping

Shipping costs are inclusive of packaging. Select the desired packaging and shipping service combination at checkout.

Standard shipping: Orders are shipped domestically and internationally using the quickest available tracked Royal Mail/overseas national postal system service.

Express shipping: Orders are shipped internationally using UPS's express carbon-neutral service.

United Kingdom – Special Delivery £9-11

Europe - Standard £13-26 / Express £21-42

Rest of the World – Standard £14-28 / Express £22-45

Free shipping within the UK will be applied automatically to orders with a value of £300 or more after any discounts have been applied.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Studio Pia is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

 

Returns Policy

 

Refunds/exchanges

1. Within 14 days  - Contact us to inform us you wish to return/exchange

2. Complete the return form

3. Pack order in original packaging and include returns form

4. Within 14 days - Send to us via post
Delivery address: Studio Pia, Cottage 1A,
Tottenham Green Enterprise Centre, Town Hall
Approach Road, London, N15 4RX, United
Kingdom.
INTERNATIONAL - Please mark as a return with
no commercial value to avoid customs charges.

Refunds

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect you have the right to cancel your order provided you give us a written notice within 14 working days of receipt. This 14 days period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as the subject reference to sales@studiopia.co.uk or by post to:

Studio Pia

Cottage 1A, Tottenham Green Enterprise Centre

Town Hall Approach Road, London N15 4RX, United Kingdom

 

We will issue you with a refund for your order excluding shipping costs and customs charges. In return, you must return the product(s) to us in a new and unused condition, with the original label, tags and hygiene stickers attached, within 14 days of receipt of goods.

Please fill out and include the exchange/returns form supplied with your orderShipping/postage costs to send back goods are charged to the customer. Please ensure that you use a courier or a registered service to send back goods, and for international orders, please mark the goods as 'returned goods' to avoid incurring any unnecessary import duty or customs charges. We suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain and/or send us proof of return, such as a postal receipt or consignment note.

If you have paid via Paypal you may be able to claim back your return shipment expenses, Ts&Cs apply. For more information visit the Paypal website https://www.paypal.com/uk/webapps/mpp/refunded-returns.

Studio Pia will contact you within 48 hours (with the exception of weekends and public holidays) of receipt of the returned goods. A refund (less shipping costs) will be issued subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via Paypal, any transactional charges that might apply will not be refunded as these charges are levied by PayPal and not Studio Pia.

 

Exchanges

We currently consider exchanges on a case by case basis. We do try to accommodate your exchange requests, however, this is not always possible, particularly when stock levels are very low. If you would like us to consider an exchange, please email sales@studiopia.co.uk stating your full name and order ID as the subject reference, and details of the proposed swap.

Alternatively, please return the item following the refunds procedure above, and place a new order. Please note, relevant return charges will apply and delivery will be charged for your new order.

 

Privacy policy

 

You consent to our Privacy Policy by making an online purchase, or subscribing to our newsletter.

By making an online purchase; you are granting consent to us retaining some personal data which you provide us with. Such as your name, e-mail address, telephone numbers and addresses in order to process and deliver any orders you place. By placing an order with us you consent to your card/bank details being shared with our secure payment partners Worldpay and Paypal so that your payment transaction is processed. Similarly you consent to your telephone number, email address and shipping address being shared with our nominated couriers (DPD, UPS and/or Royal Mail, as well as any local forwarding couriers) and distribution facilities for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners, couriers or distribution facilities.

By subscribing to our newsletter; you are granting consent to us retaining some personal data which you provide us with, such as your name, e-mail address and location in order to keep you informed via newsletters and e-mails. We will never share your personal data with third parties without your consent. When you subscribe to our newsletter you are agreeing to us contacting you via e-mail with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service. 

We collect information about site traffic, sales and other commercial information which we do not pass onto third parties.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so that we can consistently improve our site design to better meet our visitors’ needs.

 

Cookies

Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

Cookies are data files which are stored on your computer’s hard drive by your web browser, and are necessary in order for your movements to be tracked within websites. Cookies allow us to see the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Studio Pia does not advertise other brands/labels/organisations on our website, and therefore we do not have third party cookies.

For more information on cookies, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org

 

Subscribing to our newsletter

By subscribing to our newsletter you agree to receive email alerts for new products, collections, features, sample sales, special offers, contests, events of interest, and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

 

Accessing and editing and deleting your personal data

If you need to update/edit/delete your personal information, please contact us by email at sales@studiopia.co.uk and we will amend your personal details. In line with GDPR regulations in place as of 25th May 2018, you have the right to delete any information from your account at any time. Please note that the right to be forgotten is only applicable to customers with no transaction history and we are unable to fully delete any past transactions and/or contact details associated with the transaction from our system.

 

Further Information

If you have any queries about our Privacy Policy, please contact us on sales@studiopia.co.uk.

 

Tree planting

 

One tree will be planted for every item sold on the Studio Pia online shop (equivalent donation value $1 USD). Refunded items will not be eligible for tree planting donations. Donations will be made on the customer's behalf on a monthly basis to One Tree Planted, to our selected destination of Indonesia. The donation made on the customer's behalf is non-negotiable, non-transferable and non-exchangeable and there is no cash or voucher alternative.

 

Terms of use of website

 

Intellectual Property

The contents are the property of Studio Pia. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or reproduce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from reproducing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without Studio Pia’s prior written consent is strictly forbidden.

 

Disclaimer

Studio Pia online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Studio Pia online boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Studio Pia reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your PayPal account has been charged. If your PayPal account has been charged for a purchase and your order is cancelled, Studio Pia will credit your PayPal account in the amount of the charge (less any applicable charges levied by PayPal according to your individual Terms and Conditions).

 

Governing Law

The Terms & Conditions together with all our policies and procedures are governed by British law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

 

Studio Pia LTD

Cottage 1A, Tottenham Green Enterprise Centre

Town Hall Approach Road, London N15 4RX, United Kingdom

sales@studiopia.co.uk

 

Studio Pia: 30K Giveaway 2019

 

The Competition

By entering this free competition you agree to these terms and conditions.

The competition is organised by Pia Conaghan, 74 Isobel Place, London, N15 4FP trading as Studio Pia (“we”, “our”, “us”).

Studio Pia reserves the right to cancel and amend the competition or these rules at any time and without prior notice.

In the event of any dispute regarding these rules and all other matters relating to the competition, the decision of Studio Pia shall be final and no correspondence or discussion shall be entered into.

 

Competition entries

A competition entry is deemed valid if the entrant has liked and commented on the original '30K giveaway' Instagram post made by @studio.pia, mentioning at least one Studio Pia product by name, in their comment, and is a follower of the @studio.pia Instagram account. Link to post: https://www.instagram.com/p/Bzp1H3JH-An/?utm_source=ig_web_copy_link

Only individuals’ entries will be valid and not those representing a business or corporation.

Studio Pia accepts no responsibility for entries not received for any reason.

Competition entries will be accepted from Monday 8th July 2019 – Sunday 14th July 2019 at BST 11:59.

The winner of the competition is chosen by an independent adjudicator on the afternoon of Monday 15th July 2019.

One (1) winner will be selected at random to be awarded the prize.

The winner will be notified of their win by Studio Pia via Instagram Direct Message and reply to a comment. The winner will then be required to provide their full name and contact email address to claim their prize.

Participation in this competition is subject to entrants having access to the internet. The winners must be contactable by Studio Pia via the Instagram account provided.

If the selected winner/s does not respond within three (3) business days of notification, another winner will be selected.

Studio Pia may use entrants’ names, without the need for obtaining permission, for the purpose of announcing the winners and in connection with publicising the competition in all forms of media including, without limitation, on social media websites including Instagram, Facebook, Twitter and Pinterest.

Studio Pia’s decision will be final and no correspondence will be entered into.

There shall be one (1) winner.

No purchase is required for entry into the competition.

Entries made after the closing date of the competition will not be counted.

 

The prize

One (1) prize will be allocated at the end of the competition’s duration.

The prize is a credit note/store credit worth £300.

Upon receiving the winners’ contact details, a representative from Studio Pia’s Customer Services team will make contact with the winners. They will liaise with them via Instagram within three working days to assist them in fulfilling their prize.

No promotions or other discounts may be used in conjunction with the prize promotion.

The prize is non-transferable and non-exchangeable and there is no cash or voucher alternative.

The value of prize is in British Pounds Sterling (GBP) and cannot be redeemed in any alternative currency.

If the winner wishes to return an item received as part of their prize, only size exchange can be fulfilled. No refunds are available in the event of returns.

Studio Pia does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from the competition and its promotion, whether due to any errors or omissions or other cause by Studio Pia their employees, agents or others to the fullest extent.

No employee, supplier or affiliate of Studio Pia is eligible to win the prize.

Promotions are in no way sponsored, endorsed or administered by, or associated with, Instagram.

 

Jurisdiction

The prize draw and these rules will be governed exclusively by English law and any dispute settled by English courts.